FAQ

 

I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL 

If you have placed an order by Artdust but not received an order confirmation email then you have probably provided us with the wrong email address. Please contact us using the contact form or email us at artdust.concept (@) gmail.com

and we will update your order information so you can receive your order confirmation properly. 

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HOW DO I MAKE A RETURN?

Please check the full information here.

You are responsible for postage and shipping costs. The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return. Let us know via the contact form or via email: artdust.concept (@) gmail.com

what you are returning and what the reason is for your return, accompanied by your order number. 

Once Artdust has received the goods and confirmed they are in perfect shape we will refund you the money and send a confirming email.

The Orders with the note "MADE TO ORDER" CANNOT BE RETURNED, because these orders where made exclusively for you. 

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WHAT DO I DO IF MY PACKAGE AND PRODUCTS WERE DAMAGED? 

If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form or by sending us an email on artdust.concept (@) gmail.com

As soon as we receive the pictures of the damaged package and products, upon acceptance of the faults we will send you a new package and arrange for the damaged goods to be returned to us. 

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